Practice Set: Writing Effective Acceptance Criteria for Specific Case Studies

As a user, I want to be able to create an account on the platform, so that I can access personalized features and content.

Acceptance Criteria:

  • User should be able to fill out a registration form with required information (e.g., name, email, password).
  • Upon successful registration, the user should receive a confirmation email.
  • The platform should verify the uniqueness of the email address provided.
  • Users should have the option to log in using their registered credentials.

As a project manager, I want a dashboard that displays project progress, so that I can track milestones and identify bottlenecks efficiently.

Acceptance Criteria:

  • The dashboard should include a summary of ongoing projects with their respective statuses (e.g., in progress, completed).
  • Users should be able to filter projects based on different criteria (e.g., due date, priority).
  • The dashboard should visualize project timelines and key milestones.
  • Users should have the ability to drill down into individual projects for more detailed information.

As a customer, I want to be able to browse products by category, so that I can easily find items of interest.

Acceptance Criteria:

  • The platform should display a list of product categories prominently on the homepage.
  • Each category should lead to a dedicated page showing relevant products.
  • Users should be able to filter products within each category based on attributes such as price range, brand, or popularity.
  • The browsing experience should be optimized for both desktop and mobile users.

As a sales representative, I want to receive automated notifications for new leads, so that I can promptly follow up and nurture potential customers.

Acceptance Criteria:

  • The system should trigger a notification whenever a new lead is added to the CRM (Customer Relationship Management) system.
  • Notifications should be delivered via email and also be visible within the CRM dashboard.
  • Sales representatives should have the option to customize their notification preferences (e.g., frequency, content).
  • Notifications should include relevant details about the new lead, such as contact information and lead source.

As a content editor, I want a content management system that supports version control, so that I can track changes and revert to previous versions if necessary.

Acceptance Criteria:

  • The content management system (CMS) should maintain a history of edits made to each piece of content.
  • Editors should be able to view previous versions of content and compare changes.
  • The system should allow for the rollback to earlier versions with a clear audit trail.
  • Version control functionalities should be intuitive and seamlessly integrated into the CMS interface.

As a customer support representative, I want a ticketing system that categorizes and prioritizes incoming support requests, so that I can efficiently allocate resources and address urgent issues first.

Acceptance Criteria:

  • Incoming support requests should be automatically categorized based on factors such as issue type and severity.
  • The ticketing system should assign priority levels to each ticket, considering factors like SLA (Service Level Agreement) commitments and customer impact.
  • Support representatives should be able to easily filter and search for tickets based on various criteria (e.g., status, customer name).
  • The system should provide clear escalation paths for high-priority tickets that require immediate attention.

As a product manager, I want to gather user feedback through surveys integrated into the platform, so that I can make data-driven decisions to improve the product.

Acceptance Criteria:

  • The platform should feature a user-friendly interface for creating and distributing surveys to targeted user segments.
  • Surveys should support various question types (e.g., multiple choice, open-ended) to gather diverse feedback.
  • Users should be incentivized or encouraged to participate in surveys through appropriate messaging or rewards.
  • Survey responses should be collected and aggregated in a centralized dashboard for analysis and reporting.

As a finance manager, I want a reporting tool that generates financial statements automatically, so that I can quickly assess the financial health of the company and make informed decisions.

Acceptance Criteria:

  • The reporting tool should pull data from relevant financial systems and databases to generate accurate statements (e.g., balance sheet, income statement).
  • Users should be able to customize report parameters (e.g., time period, currency) to suit their specific needs.
  • Generated reports should adhere to industry standards and regulations, ensuring compliance and accuracy.
  • The tool should provide options for exporting reports in various formats (e.g., PDF, Excel) for further analysis or distribution.

As a HR manager, I want an employee performance evaluation system that allows for 360-degree feedback, so that I can gather comprehensive insights into employee performance and foster continuous improvement.

Acceptance Criteria:

  • The performance evaluation system should enable employees to receive feedback from multiple sources, including peers, managers, and subordinates.
  • Feedback should be collected anonymously to encourage honesty and transparency.
  • Evaluation forms should cover various aspects of performance, including skills, behavior, and teamwork.
  • Managers should have access to aggregated feedback reports to identify trends and areas for development among their team members.

As a system administrator, I want a robust backup and recovery mechanism in place, so that I can ensure the safety and integrity of critical data in case of unexpected incidents or failures.

Acceptance Criteria:

  1. The backup system should automatically create regular backups of all critical data and configurations.
  2. Backups should be stored securely in offsite locations to mitigate risks such as hardware failures or natural disasters.
  3. The recovery process should be tested periodically to verify its effectiveness and minimize downtime in case of emergencies.
  4. Administrators should receive notifications of backup completion and any issues encountered during the process.

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